How to Use

HOME > Usage guide

Introduction

This "Usage Guide" explains in detail how to use the Hakuhodo official online shop, so be sure to read it before shopping. The products and all information on this website are valid only in Japan.
The security features provided by SSL provide an encrypted and secure communication environment by authenticating the server (required) and client (optional), and guaranteeing the confidentiality and integrity of messages. SSL uses both public key cryptography (RSA) and private key cryptography.

■ The information on this website is valid only in Japan.
Please note that the product will be delivered within Japan.

The information contained on this website is applicable for Japanese domestic use only. Please be informed that the delivery can only be made within Japan.


About payment

Payment methods for products are credit card (3D Secure), convenience store payment,You can use PayPay and Alipay. For details, see each section.

1. Credit card
The following various credit cards (3D Secure) can be used.

MASTER, VISA, AMEX, JCB
  • ※please note
    ・ Limited to cards in the name of the person.
    ・ Payment is lump sum payment only.
    ・ Only credit cards for which personal authentication service (3D Secure) has been set can be used. Please contact each credit card company for details such as registration status. Thank you for your understanding in order to use credit card payment safely.
2. Convenience store payment
The following convenience stores are available.
  • * Payment deadline at convenience stores is 10 days after ordering. Please note that if payment is not made within 10 days, it will be canceled.
  • * After April 1, 2008, payments exceeding 300,000 yen will not be possible at all convenience stores.
  • [Family Mart]

    • Make a note of the two numbers, "Company code or customer number" and "Order number or confirmation number" on the reception completion screen.
    • From the Famiport terminal top screen "Payment (payment at a convenience store)" installed at FamilyMart stores, you can output an "application ticket" by completing the procedure with the two numbers you wrote down.
    • Please present your "application ticket" to the cashier and pay in cash.
    • The expiration date of the "application ticket" is 30 minutes from the output.
    • After payment, please be sure to receive the "Handling Statement and Receipt (Customer Copy)".


  • 【Seven-Eleven】

    • Please print the payment slip from "Display payment slip" on the reception completion screen, or make a note of the "payment slip number" and make a note of it.
    • Please say "Internet payment" at the 7-Eleven store cashier.
    • Please present the printed "Payment slip" or "Payment slip number" before making a payment.
    • After payment, we will give you a "receipt" so please keep it in a safe place.
  • 【Lawson】

    Only available at stores with Loppi terminals.

    • Make a note of the "reception number" on the reception completion screen.
    • An "application ticket" will be output when you complete the procedure using the "reception number" and "phone number" that you wrote down from the "Persons with various numbers" on the top screen of the Loppi terminal installed at the Lawson store.
    • Please present your "application ticket" to the cashier and pay in cash.
    • The expiration date of the "application ticket" is 30 minutes from the output.
    • We will give you a "receipt" in exchange for the price, so please be sure to receive it.
  • [Ministop]

    Only available at stores with Loppi terminals.

    • Make a note of the "reception number" on the reception completion screen.
    • An "application ticket" will be output when you complete the procedure using the "reception number" and "phone number" that you wrote down from the "Persons with various numbers" on the top screen of the Loppi terminal installed at the Ministop store.
    • Please present your "application ticket" to the cashier and pay in cash.
    • The expiration date of the "application ticket" is 30 minutes from the output.
    • We will give you a "receipt" in exchange for the price, so please be sure to receive it.
  • [Seiko Mart]

    • Make a note of the "reception number" on the reception completion screen.
    • Please tell "Internet payment" at the Seicomart store cashier.
    • The operation screen will be displayed at the cash register at the store, so enter the "reception number" and "phone number" that you wrote down by operating the touch panel.
    • After payment, we will give you a "receipt" so please keep it in a safe place.
3. PayPay
You can make online payments with your PayPay account.
4. Alipay
You can make online payments with your Alipay account.

About product delivery

About the use of overseas transfer service
  • We have stopped selling by using the overseas transfer service.
  • When purchasing, please pick it up at home.
  • We apologize for any inconvenience, and thank you for your understanding.
  • We stop our international parcel forwarding service.
  • Please use your home address to receive the products or visit our stores.
  • We appreciate your kind understandings.
Delivery charge
    • The following shipping charges will be charged for each delivery area.
    • The total purchase price of the product is30,000 yen (excluding tax) or moreIf you place an order for, one delivery address will be free of charge.

  • [Delivery charges for each delivery area]
Delivery area Shipping fee (up to 2 kg)
Hokkaido 1,804 yen (tax included)
Aomori prefecture Akita prefecture Iwate prefecture Miyagi prefecture Yamagata prefecture Fukushima prefecture 1,364 yen (tax included)
Ibaraki prefecture Tochigi prefecture Gunma prefecture Saitama prefecture Chiba prefecture Kanagawa prefecture Tokyo Yamanashi prefecture 880 yen (tax included)
Niigata prefecture Nagano prefecture Toyama prefecture Ishikawa prefecture Fukui prefecture 880 yen (tax included)
Shizuoka prefecture Aichi prefecture Mie prefecture Gifu prefecture 770 yen (tax included)
Osaka prefecture Kyoto prefecture Shiga prefecture Nara prefecture Wakayama prefecture Hyogo prefecture 715 yen (tax included)
Okayama prefecture Hiroshima prefecture Yamaguchi prefecture Tottori prefecture Shimane prefecture 715 yen (tax included)
Kagawa prefecture Tokushima prefecture Ehime prefecture Kochi prefecture 715 yen (tax included)
Fukuoka prefecture Saga prefecture Nagasaki prefecture Kumamoto prefecture Oita prefecture Miyazaki prefecture Kagoshima prefecture 715 yen (tax included)
Okinawa Prefecture 1,364 yen (tax included)

  • [Products for cat POS] Shipping fee 385 yen (tax included) nationwide
  • Nekoposu is a service provided by Yamato Transport Co., Ltd., which is a shipping method in which small packages are delivered in the same delivery time as normal delivery and then posted to a mailbox.
  • Only some products with a description of cat POS support can be specified only for orders within our regulations. It cannot be bundled with other products.
  • Due to the characteristics of the product, the brush will be shipped by Takkyubin. Please note.

  • ≪Notes on shipping cat POS≫
  • * Cash on delivery payment is not available.
  • * Delivery date and delivery time cannot be specified.
  • * Delivery of cat POS will be posted to the mailbox. Delivery by hand is not possible, so if there is a risk of theft such as being unable to lock, we recommend regular courier service.
  • * Please note that if the post is returned without a nameplate, the amount equivalent to the new shipping fee will be charged.
  • * We are not responsible for any loss or accident after posting, so please select only those who can understand it.
    Delivery date and time
    • After confirming your order, it will usually be delivered to you in about 10 days, but due to the nature of manual production by craftsmen, delivery may be delayed. In that case, please note that we will contact you by email.
    • Please note that it may be slightly delayed depending on the area and schedule.
    • * About orders that include liquids
      If Hokkaido or Okinawa is specified as the delivery destination, we use an aircraft as the means of transportation. Security management is being strengthened for cargo carried on these aircraft based on the guidelines of the Ministry of Land, Infrastructure, Transport and Tourism, and there are restrictions on the air transportation of cargo containing liquids. Therefore, if you specify the delivery address to Hokkaido or Okinawa, it will take about 5 to 7 days to arrive because it will be shipped by land if there is a product containing liquid in your order. In that case, please note that you cannot specify the delivery date.
    Specify delivery date and time
    • We will deliver it on the desired date and time. Delivery on Sundays and public holidays is also possible.
    • When ordering, please enter the delivery date and the time zone specified below in the shipping request field.
    • You can specify the delivery date, but please note that if you do not meet your request.
    • Please specify the time zone from the following.
      1. (1) In the morning
      2. (2) From 14:00 to 16:00
      3. (3) From 16:00 to 18:00
      4. (4) From 18:00 to 20:00
      5. (5) From 19:00 to 21:00
    • * Depending on the delivery situation, we may not be able to deliver as specified.
    • * Delivery may not be available on some remote islands and mountainous areas. Please contact us for more details.
    • * If the product is defective, damaged during delivery, or if the product is different from the one you ordered, please contact the following and return it to the "Return and Exchange Section". We will bear the return shipping fee.
    • * Please contact us within 7 days after the item arrives. In case of return due to customer's reason, the return shipping fee will be borne by the customer.

    About receipts

    About receipts
    • If you wish to receive a receipt, please let us know the address and proviso from "Other Inquiries" when ordering.
    • It will be issued with the total amount of your order.
    • Please note that we cannot issue or reissue "Upper" or blank.

    • In addition, Hakuhodo can only issue payment methods other than convenience store payment and cash on delivery.
    • Receipts cannot be issued at Hakuhodo for convenience store payments and cash on delivery payments.
    • Please use the receipt issued by the convenience store or the delivery company.

    About your personal information

    Hakuhodo Co., Ltd. (hereinafter referred to as "our company") properly handles information that can identify a specific individual (hereinafter referred to as "personal information") such as name, address and other privacy provided by the customer. We recognize that this is our social responsibility as a company, and we will protect and respect personal information based on the following items.

    ■ Purpose of use of personal information
    Personal information provided by customers will not be used for any purpose other than providing or introducing the products and services we handle.
    ■ Collection of personal information
    When we receive personal information from customers, we will acquire the necessary range of personal information after clarifying the purpose of use in advance. We ask for your name, e-mail address, etc. through the registration of personal information by yourself, or when providing services such as inquiries and requests for sending pamphlets. These personal information will be used for identity verification and past history inquiry of the user when using the service.
    ■ Provision of personal information to third parties
    Personal information provided by customers will not be provided to third parties without the consent of the individual, except when there are legitimate reasons such as when required by law.
    ■ About management of personal information
    We will appoint a manager for each department that handles customer's personal information and strive to prevent dangers such as leakage, loss and loss of personal information. This site encrypts the input information with SSL (Secure Socket Layer) to protect your personal information from risks such as loss, destruction, and falsification.
    ■ About inquiry, correction, deletion of personal information
    If you wish to inquire, correct, add or delete your registered personal information, please contact the member page on this site or our inquiry window, within a reasonable range. We will promptly take necessary measures.

    We will comply with applicable laws and norms regarding personal information, and will continue to review and improve the efforts in each of the above items.

    If you have any other questions, please contact us using the toll-free number below or the inquiry form.

    7-10-9 Jonohori, Kumano-cho, Aki-gun, Hiroshima 731-4215
    Toll free number: 0120-1425-07
    Representative: 082-854-1425
    FAX: 082-854-3600
    Hakuhodo Co., Ltd.
    Business Manager Hiroaki Kakihara
    Reception hours: Weekdays 9 am-6pm (excluding Saturdays, Sundays and public holidays)
    * Summer holidays, year-end and New Year holidays, temporary holidays, etc. may occur.

    To inquiry form